Frequently Asked Questions

 


What is the total delivery time for my order?

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below. 


  • Processing Time is the time from when you submit your order to when the item leaves our building
  • Shipping Time is from when the item leaves our building to when it arrives at your door




When can I expect my order to arrive?

All of our products are hand crafted and custom made in Gilbert, AZ.  Because of this the processing time is normally 2-3 weeks and then we ship it. The shipping times vary based on where we are shipping to and is dependent upon the shipping company, but shipping times are normally 3 - 5 business days.